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solomonshv Tutor
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hp 8720 sometimes prints double on the same page or prints a mess.

HP OfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

the printer is HARD WIRED to the network. the client computers are a mix of hard wired and wifi. most clients are windows 10, but there are also 2 Macs running el captain. 

 

sometimes when we don't print for a while, like a day or two, the first page comes out messed up. the page could either come out printed double over itself or just smugged/messed up. when we reprint it a minute later from the same computer, it looks fine.  this happens with client computers connected to the network wired and wifi. 

 

below is a sample of the "double prints" in case you don't know what i meant. 

 

 

sample of bad print

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Provost Provost
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hp 8720 sometimes prints double on the same page or prints a mess.

@solomonshv

 

 

Printer Homepage

Drivers and Software, How-to, Troubleshooting, Manuals, Product Information, and more:

HP OfficeJet Pro 8720 All-in-One Printer

 

 

From the document list in Troubleshooting:

HP OfficeJet Pro 8700 Printers - Fixing Poor Print Quality

 

Follow the steps in the order presented

At the least, complete the diagnostic tests and the cartridge alignment.

 

 

Click the Thumbs Up to say Thanks!

Click Post that answers your question "Accept as Solution" to help others find it.

 

 

 

 

Kind Regards,
Dragon-Fur
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solomonshv Tutor
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hp 8720 sometimes prints double on the same page or prints a mess.

updating the drivers was the first thing i tried.

 

this is NOT a quality issue. the qulaity is fine. the problem is the printer making double prints over itself at random times but work perfectly other times. 

VJScruff Top Student
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hp 8720 sometimes prints double on the same page or prints a mess.

I have almost the exact same problem. Wired to network, clients all access via WiFi (Windows 10 and Android). Problem is with the first print after idle time as short as 5 hours so far and just like solomonshv the next print issue for me as well. This printer is still brand new (I just bought it last week) drivers are fresh from HP site, the firmware on the printer has been updated (version from April this year), and I'm still on the setup inks (I'm fairly sure there haven't been more that 2 dozen prints so far).

I'm about to pack it up and take back. I print very infrequently, but was attracted to the claim of price per page being 50% of other (even laser printing), but if I'm losing the first page every time that is pretty much nullified for me.
VJScruff Top Student
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hp 8720 sometimes prints double on the same page or prints a mess.

Correction: Problem is with the first print after idle time as short as 5 hours so far and just like solomonshv the next print IS FINE for me as well.
Provost Provost
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hp 8720 sometimes prints double on the same page or prints a mess.

@VJScruff

 

I don't have an answer to this.  Other Experts are unlikely to read your post -- this is an old thread -- if you would like "fresh eyes" on the subject, please start your own thread on the subject.  Be sure you include your printer model and Operating System version where asked when you start the thread.

 

You do, of course, have the option to return the printer.

 

Before you do so, consider contacting HP Technical Support to ask for help / options:

 

HP Contact Information – Sales, Technical Support, other Contacts 

 

Open Browser to HP Forum,

Scroll down to the bottom of the page,

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Click Shopping or Support > Get Started

 

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  2. Contact Phone: 0207 660 0596

 

Everywhere else

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Kind Regards,
Dragon-Fur
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itsalec Tutor
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hp 8720 sometimes prints double on the same page or prints a mess.

I am an IT technician that supports over 200 clients in various hardware & configuartions

 

I have what I would call the same issue & so do some other clients that I recommend to buy this HP 8720 printer. We have used it on wireless Internet connections & also on an Ethernet connections. We have a mix of Apple Macs, Windows 10, iPhones & iPads. All can print to it. 

 

BUT... 

The issue is the double print at random. I haven’t worked out a pattern and I can’t fix it and the rotten thing is I’m sure HP can’t fix it & it’s not returnable. Usually I spend hours on the phone for no result. That time is the same as going out & buying a new printer. So who is going to pay me to do that? I believe it’s a firmware issue within the printer. 

 

Please fix it HP 

karinlm Student
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hp 8720 sometimes prints double on the same page or prints a mess.

I've got the same problem but I think the problem might be that the table my printer was on was not very sturdy and when I'd print a bunch of pages it would start to shake and move the print head back and forth horizontally. i've moved my printer to a sturdier desk and just printed 5 pages and they looked great. Hoping this solves the problem and helps someone else!

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