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Geena22
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Message 1 of 2
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HP Recommended

hp 951 CN051AN cartrigeds are no longer available - help needed

HP Officejet Pro 8610
Microsoft Windows 10 (32-bit)

Hello Community,

 

I bought a HP Officejet Pro 8610 in the US and moved to Germany with it. 

I just calles hp hotline to find out the cartridges needed hp 951 CN051AN are no longer available.

The hp 951 CN051AE are not accepted by my printer.

Can anyone help with a solution?

 

Thank you, Geena

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Message 2 of 2
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Flag Post
HP Recommended

hp 951 CN051AN cartrigeds are no longer available - help needed

Hi Geena,

Can you see the cartridges marked as Z20 for Europe? you should see all 4 cartridges labeled with Z20:

https://support.hp.com/us-en/document/c05318138

 

Be sure to have the old cartridges available (even if empty) and a full set of genuine HP 950 & 951 ink cartridges for your region, then contact HP Support in your country to reset the printer for your current region:

 

I suggest contacting HP Support in Germany via Facebook, clearly explain that you moved with the printer from another country so a support case can be initiated:

https://www.facebook.com/HPDeutschland/

 

Regards,

Shlomi

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