hp OFFICEJET PRO 8600 N911A - error message on front panel "problem with the printer or ink jet syst

[ELLA123]

error message on front panel "there is a problem with the printer or ink jet printer system" "turn print off and then on".  I have been trying to fix this problem now 3 hours in to it and still after following dowloads, step by step instructions and still not resolved?

[Betty0610]

@ELLA123

Welcome to the HP Support Community.

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/... and https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

Let me know if this helps.

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Thanks!

Have a great day!