cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Raylan12
New member
1 0 0 0
Message 1 of 3
92
Flag Post
HP Recommended

hp Officejet 4650 won't print

HP Officejet 4650
macOS 10.14 Mojave

My hp Officejet 4650 won't print.  It tells me that my "encryption credentials have expired" and that "This printer has been paused".  It won't let me un-pause it and I don't have a clue about expired encryption credentials.  I have tried shutting down/restarting; uninstalling/reinstalling, etc. I enabled the hp print drive, instead of the airprint drive, as recommended. (I'm running on macOS 10.14 Mojave)  Nothing works.  Help....extremely frustrated! Please email me at [personal information removed per Rules Of Participation]

Thanks 

Raylan12

2 REPLIES 2
HP Support Agent
HP Support Agent
4,388 4,377 287 327
Message 2 of 3
66
Flag Post
HP Recommended

hp Officejet 4650 won't print

@Raylan12

 

Welcome to the HP Support Community!

 

Step 1: Delete the printer and add it again. This time when you pick the printer change the driver from "Secure AirPrint" to "AirPrint" instead.

  1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
  2. Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
  3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.
  4. Click the plus sign , click Add Printer or Scanner, click the printer name.
  5. Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
  6. Select AirPrint from the Use menu
  7. Try to print.

Step 2: Change your Admin/login password on your Mac and restart it.

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Level 3 tam-web
Level 3
64 62 0 5
Message 3 of 3
24
Flag Post
HP Recommended

hp Officejet 4650 won't print

The printer has generated an expired server certificate. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".

 

URL to document

https://support.hp.com/us-en/document/c06447928

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers.

I am HP Employee
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation