cancel
Showing results for 
Search instead for 
Did you mean: 
rd_inbox
New member
3 2 0 0
Message 1 of 6
140
Flag Post
HP Recommended

hp deskjet ink advantage 3835 unable to print black / greyscale

deskjet ink advantage 3835
Microsoft Windows 10 (64-bit)

Hi ,

Attached are the ink levels showing up in my printer.

 

inklevel.jpeg

It clearly shows that I have still appropriate levels for my black ink. So ideally I should be able to print right?

But when I try to print, it is just printing blank pages. 

Moreover, when I try to go into advanced settings of the printer, I dont see any option to change the color option to B/W or greyscale. Am i missing something here ?

Screenshot 2020-01-13 at 1.28.15 PM.png

Regards

 

Rahul 

 

 

5 REPLIES 5
HP Support Agent
HP Support Agent
12,531 12,510 826 815
Message 2 of 6
111
Flag Post
HP Recommended

hp deskjet ink advantage 3835 unable to print black / greyscale

@rd_inbox

 

I have gone through your Post and would like to help

 

Please remove the empty color cartridge and you should be able to print in black

 

Also try making a photocopy and let me know if that works

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

KrazyToad
I Am An HP Employee

Reply
0 Kudos
rd_inbox
New member
3 2 0 0
Message 3 of 6
98
Flag Post
HP Recommended

hp deskjet ink advantage 3835 unable to print black / greyscale

Thanks for responding. I got new cartridges and was able to print. However, i will try your solution below and see whether i am able to print via my old black cartridge.

Did you see other part of my question regarding an "option to print black"  as default in the printer settings even if i have color cartridge installed.

Reply
0 Kudos
HP Support Agent
HP Support Agent
12,531 12,510 826 815
Message 4 of 6
87
Flag Post
HP Recommended

hp deskjet ink advantage 3835 unable to print black / greyscale

@rd_inbox

 

I'm glad you got this issue sorted out

 

You should find the option under printer properties. 

 

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
rd_inbox
New member
3 2 0 0
Message 5 of 6
76
Flag Post
HP Recommended

hp deskjet ink advantage 3835 unable to print black / greyscale

@KrazyToad,

I don't see the option under step 3. Please refer to the screenshot -

Screenshot 2020-01-16 at 9.57.46 AM.jpg
Reply
0 Kudos
HP Support Agent
HP Support Agent
12,531 12,510 826 815
Message 6 of 6
57
Flag Post
HP Recommended

hp deskjet ink advantage 3835 unable to print black / greyscale

@rd_inbox

 

I suggest you uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation