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hp deskjet ink adwantage 4615 not print color

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hello to all, 

i have problem with hp deskjet ink advantage 4615, in the first he does print the black color, i cleaned with solution and he start to work so he printed black color but now i have problem with color, i moved printhead and i cleaned  but i have the same problem, when it print in the paper the are some line colors hp.jpg

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HP Support Agent
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Hi @driniori,

 

Welcome to the HP Support Forums!

 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand you are having printing issues on your HP DeskJet 4615 printer. Don't worry, though, as I have a few steps that should help to resolve the issue.

 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet. 

 

* Remove all the cartridges first

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

 

Next step, I would suggest you check for the latest firmware update, using this link (If available)

 

Please follow the steps listed in the support document:

 

Colour or Black Ink Not Printing - Click here

 

Fixing Poor Print Quality - Click here

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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