07-19-2019 08:40 AM
hp dj 3755, when using copy I get about half the size of the original
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07-22-2019 02:27 AM - edited 07-22-2019 02:29 AM
Welcome to the HP Support Community.
Try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware
You may also refer to - HP Printers - How to Make Copies
Hope this helps! Keep me posted.
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