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lo35
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Message 1 of 2
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hp envy photo 7800 series printer

HP ENVY PHOTO 7855

I have had problems with my hp envy printer and after I sent it in, they sent me a refurbished one.  It turned out to be the ink cartridges and the refurbished one works worse than the original one.  How do I get HP to send me a new one? Also, the HP ink cartridges stop working when they are half or more full!  Solutions?? Thanks.

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HP Support Agent
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Message 2 of 2
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HP Recommended

hp envy photo 7800 series printer

Hi @lo35

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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