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hp ink jet color not printing correctly

HP deskjet 6968
Microsoft Windows 10 (32-bit)

color printing doesn't work.  HP sends me ink when low and the cartridges say Incompatible. Color doesn't  print well. 

went on line got a Virtual assistant wasted an hour no results.  I'm ready to toss this piece of crap out the window. 

any suggestions. 

HP Support Agent
HP Support Agent
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hp ink jet color not printing correctly

@DAVESYLVESTER, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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