hp officejet 5255 printing bigger font than my program is using

[Diana_1]

My program is Microsoft works, computer is Del OptiPlex and using windows 7.

Just all of a sudden, when I send something to the printer, it prints in a much bigger font than I have on the computer. If I change the font on the computer, it still prints in the same too big font. I have no idea where to start. I checked printer setup but can find no help.

I have turned printer off then back on. This printer does not have the option of printing fit to page or anything.

[asmita6658 · Accepted solution]

Hi @Diana_1

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

To better assist you - 

1. Are you experiencing this issue while making a copy as well? 

2. Have you tried printing from a different application or from a different device? 

While you respond to that, let's try these steps -

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Diana_1]

Something I did seems to have worked. I did these suggestions. seems ok now Thank you for your help

[asmita6658]

Hi @Diana_1

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead.