02-20-2013 12:19 PM
My HP office jet 6500 suddenly decided not to print and gives me the following message:
"error-general printer error( 0x61011 bed ) Refer to printer documentation" I have no idea what this means and do not know how to fix it. Anyone out there can help me? Puleeese????
Solved! Go to Solution.
02-21-2013 12:26 PM
Typically the 0x6********* errors point to a carriage jam on the printer. I'll need to know the exact model of the 6500 series of printer that you have to point you to the right steps to clear up this problem. Do you have the E709a, E709n, E710a, or E710n model of the 6500 series?
05-13-2013 06:50 PM
I would recommend a partial or semi-full reset on the printer. However I cannot post these steps in the forum as it is against HP policy.
If you would like, I could private message you the steps or you could private message me and I will send them to you.
Best of luck,