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Level 9
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hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Which Officejet 6500 do you have?

 

6500.PNG


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wtella
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Message 32 of 51
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hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

e709 HP

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Message 33 of 51
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hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Try the suggestions in this thread first even though it is talking about a different model of printer but hopefully it helps.  If not I have another riskier step to try but I will have to send it via private message.


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jeff_the_great
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hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Hi.

I have this message,

which is marked "solved" on the forum, but i do not see an answer.

I had a paper jam,

and i am pretty sure that a scrap of paper is still in there,

but i cannot see it.

I need to get this fixed, since this is not my printer,

i was just using it and dont want to break it.

Pls help

j the great

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Message 35 of 51
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hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Remove all the ink cartridges and you may be able to see where the paper is jammed in there.

 

This document lists at least 5 ways to check for loose paper

--Paper Jam--


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jeff_the_great
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Message 36 of 51
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hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Hi.

I did all the "paper jam fix" steps,

none of them cleared the problem.

I have never before encountered a printer product where there was not a way

to expose and clear the paper path.

I am pretty sure that there is about 1/4 of a sheet trapped inside the printer,

since the papers that took part in the original jam have 1/4 sheet missing.

However, i can see nothing with a flashlight.

It does appear that the error message changed from 61011 to 600f6 (? maybe, hard to read).

Is there anything else i can try?

j_the_great 🙂

 

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Level 9
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Message 37 of 51
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hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Try this:

 

  1. Take all the ink cartridges out
  2. Unplug the printer from the back while it is still on (cold reset)
  3. Make sure it is plugged directly into a wall outlet
  4. Count to ten and plug it back in while holding both the # and 6 on the keypad (if you have those buttons that is)
  5. NVRAM may display if done correctly and this will return the printer to a like-new condition
  6. Insert the ink cartridges
  7. Cross your fingers

 

Some more non-conventional methods is using canned air and moving the ink carriage with your hand to make sure it will move freely and that it is not actually stuck.

 

 


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cowbird
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Message 38 of 51
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hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Rich,

 

I'm having the same problem with a 6500 E709a printer where the genral error message of 0 x 61011 beb comes up.........

 

PLease help

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Hank3
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Message 39 of 51
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hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

I have a Officejet 6500 printer and have the error msg printed above 0x61011 bed

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Hank3
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Message 40 of 51
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hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

I have the 6500 709a.

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