cancel
Showing results for 
Search instead for 
Did you mean: 
Level 9
3,397 3,340 104 616
Message 41 of 51
1,269
Flag Post
HP Recommended

Solved!

hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

All those errors are related to the printhead system.  Try the above steps I mentioned or reference the link below if you have a removable printhead.

 

--6500 Printhead Issue by Bob_Headrick--

 

Please read the directions thoroughly (including the comments below it) and do try to make the printhead soak method your last means of troubleshooting.  It worked for me too on a different model but I had to let the printhead dry for a couple days.


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Reply
0 Kudos
MarioJW
New member
1 1 0 0
Message 42 of 51
1,156
Flag Post
HP Recommended

Solved!

hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Hello.

 

I have a similar situation with my OfficeJect 6500A, model 710A printer.  The display says something to the effect of 'Power off the printer by using the power button' Then the error 0-61011beb.

 

The PC was recently upgraded to Windows 10.

 

Thanks.

Reply
0 Kudos
Level 9
3,397 3,340 104 616
Message 43 of 51
1,134
Flag Post
HP Recommended

Solved!

hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Did you just say after you updated the computer the printer received that error?  That's crazy.  I'm going to email you some instructions.


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Reply
0 Kudos
Hank3
Level 1
7 6 0 1
Message 44 of 51
1,131
Flag Post
HP Recommended

Solved!

hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

To the Distinguished Prof.,

Your solution would have solved my problem, however, the printer had a malfunction and could not be repaired.  So I had to order another printer from HP.

I do want to thank you for your advice and help with the original device problem.  It is nice to know that one can depend

on the Forum for answers.

 

Hank Wenzler

Level 9
3,397 3,340 104 616
Message 45 of 51
1,129
Flag Post
HP Recommended

Solved!

hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Aww shucks :catembarrassed: well I do try.  My phone doesn't like letting me know when I receive a post otherwise I'd respond faster.  Well, if you have any additional questions or concerns, there's going to be a ton of experts on here tomorrow (mainly because it's a requirement for the paid ones lol) or just private message me if you wait too long for a response.  I don't just support printers.

 

Have a great day!


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Reply
0 Kudos
Yukonroll2
New member
2 2 0 0
Message 46 of 51
1,094
Flag Post
HP Recommended

Solved!

hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Its against HP policy to post error reset instructions, however via communication options are at hand pbfinancialgroup@gmail.com  

Reply
0 Kudos
Yukonroll2
New member
2 2 0 0
Message 47 of 51
1,094
Flag Post
HP Recommended

Solved!

hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Can you point me into the right direction, 

Reply
0 Kudos
phitz3
New member
1 1 0 0
Message 48 of 51
1,081
Flag Post
HP Recommended

Solved!

hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

My 6500 wireless E709h is emitting this general priner 'bed' error.  I've tried turning off, waiting 60 seconds, then turning on; also turning off then unplugging from power strip and at the backof the printr; also checked for paper jams (there don't appear to be any).  I haven't been able to deinstall the cartridges as they are out of reach on the right of the printer.  Can you help?  Thanks.

Reply
0 Kudos
powerd19
New member
1 1 0 0
Message 49 of 51
1,025
Flag Post
HP Recommended

Solved!

hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Salve a tutti non riesco a risolvere il problema relativo al messaggio di errore: errore generico 0x61011 beb.

non ho nessuna carta inceppata. Prego aiutatemi.

Ciao a tutti. David

Reply
0 Kudos
Retired danny-r
Retired
8,251 7,081 141 474
Message 50 of 51
1,023
Flag Post
HP Recommended

Solved!

hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

@powerd19

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

I work on behalf of HP
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation