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‎01-09-2017 02:51 PM

HP Recommended

The paper is fed on the right side by the drop down roller.  The left side acts like it hits something that stops the feeding of the paper.  I printed a page fine and the next one wouldn' t feed and none have since.  The paper is fresh out of pack. Is there anyway to get into the area to see if there is something stuck on that side?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-10-2017 02:19 PM

HP Recommended

@MOAM

 

Welcome to the HP Forums. I would be happy to help you with your Hp Officejet 6500A printer. I understand that you are getting paper jam issue, and you have already done some preliminary troubleshooting. 

  • Clear the jam from the front of the All-in-One.
  • Make sure that the carriage can move freely.
  • Clean the rollers.
  • Perform a power reset.

Click here to refer the document and perform these steps.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-10-2017 02:19 PM

HP Recommended

@MOAM

 

Welcome to the HP Forums. I would be happy to help you with your Hp Officejet 6500A printer. I understand that you are getting paper jam issue, and you have already done some preliminary troubleshooting. 

  • Clear the jam from the front of the All-in-One.
  • Make sure that the carriage can move freely.
  • Clean the rollers.
  • Perform a power reset.

Click here to refer the document and perform these steps.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎01-12-2017 12:35 PM

HP Recommended

Thank you.  I was able to find the source of the jam and solve my problem,  thanks to the video for all of the detailed instructions on solving the problem.  MOAM

Was this reply helpful? Yes No

‎01-12-2017 01:41 PM

HP Recommended

@MOAM

 

Thanks for the reply,

 

Good to know that the issue is resolved.

Feel free to contact us if you need any assistance in future.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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