12-24-2018 05:49 AM
Hello- my hp officejet 6958 suddenly won't print black ink. I have replaced the cartridge and the printer says the ink level is full. I have the latest software installed. Printed test pages and done print head cleaning. Test pages show color but no black. I have unplugged the printer for a minute and then restarted. This printer is one year old but we use it seldomly. Any help would be greatly appreciated. Thanks
12-25-2018 02:19 PM
Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers.
Are you able to copy in black?
Please check if you've performed all the steps from this document: https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/15129...
If yes, for the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the forums page for the private message.
Let me know if this helps.
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I am an HP Employee
01-13-2020 04:34 PM
I have the same problem with my Hp 6958 and it also won't copy and print. The software and drivers are up to date. The cartridges are new. We've cleaned the printhead twice. Please send us the message that you said is a private message as to how we can solve this problem.
01-16-2020 07:27 AM
@Barb553, Welcome to HP Support Community!
If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee