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‎03-16-2017 06:50 AM

HP Recommended
Product: hp officejet h470
Operating System: Microsoft Windows 10 (64-bit)

For no apparant reason, my H470 has stopped working and giving a message in the 'Printer & Scanners' of the Control Panel - "driver is unavailable"

 

This is both with the Bluetooth and USB.

 

I tried to reinstall it from the original DVD but there was only the option to Exit as shown in attached image.

 

I uninstalled and then tried to reinstall but the same problems & error messages occured with both connections.

 

This is a great little printer but I'm stuck 😞

 

hp.jpg

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-16-2017 09:48 AM

HP Recommended

The full featured driver for Windows 10 is available for download from HP here.  

 

If there are still issues after installing the driver then running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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1 REPLY 1

‎03-16-2017 09:48 AM

HP Recommended

The full featured driver for Windows 10 is available for download from HP here.  

 

If there are still issues after installing the driver then running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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