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Atlanta_Realtor
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hp officejet pro 8500 wireless all-in-one printer suddenly says turn power off, then on again

HP Envy x360 touchsmart
Microsoft Windows 10 (64-bit)

hp officejet pro 8500 wireless all-in-one printer suddenly quit working and displays  "turn power off, then on again" after it runs through its system check. Unplugging it and letting it sit for 3 minutes and plugging back in directly to the wall does not help..

 

Printer just quit working without warning or any system changes, or power failures. Very frustrating that the message it gives does nothing to fix the problem it thinks it has.

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HP Support Agent
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hp officejet pro 8500 wireless all-in-one printer suddenly says turn power off, then on again

Hi @Atlanta_Realtor

 

Welcome to the HP Support Community. I'd be happy to assist you with the printer issue.

 

To better assist you - Are you able to make a copy? 

 

While you respond to that, let's try these steps to reset the printer -

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware -  HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Atlanta_Realtor
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hp officejet pro 8500 wireless all-in-one printer suddenly says turn power off, then on again

None of this works.

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HP Support Agent
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hp officejet pro 8500 wireless all-in-one printer suddenly says turn power off, then on again

@Atlanta_Realtor

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

Asmita
I am an HP Employee

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Atlanta_Realtor
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hp officejet pro 8500 wireless all-in-one printer suddenly says turn power off, then on again

wow so the only fix is to unplug and plug unit back in??? It seems like if the printer is going to issue a message it ought to give a code that leads to a message online that is of some use.

 

It might have just as well have said, "Something is wrong, and I am not going to tell you what it is, go buy another printer and save your time trying to fix me."

 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation