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DICAP
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hp officejet pro cartridge carrier stuck

hp officejet pro 6830

hi. my printer cartridge carrier is stuck. I cleared all jams but because the carrier won't move I can't check behind it. please help. I have a HP Officejet Pro 6830. Thank you. 

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hp officejet pro cartridge carrier stuck

Hi @DICAP

 

Welcome to the HP Support Community. I'd be happy to assist you with the carriage jam. 

 

Please try these steps - 'Carriage Jam' Error

 

If the issue still persists,  I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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