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‎07-09-2020 07:39 AM

HP Recommended
Product: HP Smart Tank 651
Operating System: Microsoft Windows 10 (64-bit)

For 2 weeks this printer has been pulling out 2 sheets of paper each time for printing, even though it's not even a month old. Any suggestions?

1 REPLY 1

‎07-09-2020 08:02 AM

HP Recommended

Hi,

 

Thank you for contacting HP.

Please ensure the papers used are of good quality.

They should not be wrinkled or dirty.

Fan the papers properly before you place them in,

The papers should not be moist.

 

Also clean the paper pick rollers using lint free cloth and clear water.

Please try the steps in the link below :- 

https://support.hp.com/us-en/product/hp-smart-tank-plus-650-wireless-all-in-one-series/18695943/docu...

 

For any further assistance reply to the post.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee
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