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hp2600 not printing one colour only

hp2600
macOS 10.15 Catalina

I have installed genuine cartridge and all working well except cyan will not print.  Have gone through head cleaning process several times and test print shows other colours and black working fine.  

 

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HP Support Agent
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hp2600 not printing one colour only

Hi @1Barbara1

Welcome to the HP Support Community. I'd be happy to assist you.

 

I'm afraid this seems like a hardware issue. If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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