Resolve Windows 10 or update issues on HP computer or printer– Click Here
the arm with two large rollers on the right drop down and contact the paper but they never turn.By pushing the paper in the rear rollers work and the paper prints
@nfl1, Welcome to HP Support Community!
I'd recommend you follow the steps from the document An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper which will help you isolate and resolve the issue.
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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TEJ1602 I am an HP Employee
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