01-16-2020 10:41 AM
I have gone through your Post and I would like to help
Please print a Quality Diagnostic Page and let me know if Color is printing
Load plain paper into the input tray.
On the printer control panel, swipe the display to the left, and then touch Setup.
Touch Tools, and then touch Print Quality Report.
A Print Quality Diagnostic page prints.
Keep me posted 😊
I Am An HP Employee