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‎04-23-2017 06:12 AM

HP Recommended
Product: hp pro 451x dw
Operating System: Microsoft Windows 7 (64-bit)

i have an error OXC18A000A  .  its appear without any promo .  someone told me to change the main motherboard 

wish anybody can help me 

Thanks 

1 REPLY 1

‎04-24-2017 09:33 AM

HP Recommended

Hello, @Ahmedroyal - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

 

I understand that you are getting “0XC..” error on your Officejet printer. This signifies an ink system failure on the printer.

 

First off, please update the printer firmware. Go to http://hp.care/2oY4BXm to download and update the printer firmware. Once the firmware is updated, try the steps listed below to perform a power drain on the printer:

 

  •  With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Those steps should do the trick, let me know the outcome!

Cheers 🙂


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