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incompatible cartridge

HP OfficeJet 3830 All-in-One Printer
Microsoft Windows 10 (64-bit)


I have purchased 63 cartridges from amazon to use it with the printer. The cartridges worked for the first couple weeks, but all of a sudden an error message popped up saying that those were incompatible cartridges. Ive tried rebooting the printer, and cleaning out the cartridges and its compartments. 

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

incompatible cartridge



Welcome to the HP Support Community.


Do you still get the error message if you insert your old ink in?


Try the steps you haven't from here:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!

I am an HP Employee

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