incompatible cartridges

[NewPrinter1]

The indicated cartridges are not intended for use in this printer.

this is the message displayed on the screen but the cartridge was supplied by hp instant ink and has been working for weeks. I've tried cleaning but no change

[Kumar0307]

Hi @NewPrinter1

Welcome to the HP Support Community. I'd be happy to assist you.

Kindly perform the steps mentioned in this document to resolve this issue.

If the error persists, As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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