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‎01-18-2020 02:37 PM

HP Recommended
Product: hp officejet pro 8600 premium
Operating System: Microsoft Windows 10 (64-bit)

I am having an issue with replacing new ink for my hp Officejet pro 8600 premium printer.  my new inks are authentic hp ink but I  keep getting a message saying incompatible ink cartridge. I try resetting the printer, but the problem remains the same. Anyone in the hp community has a solution to this problem please let me know.

 

Thanks for your help

1 REPLY 1

‎01-21-2020 12:50 PM

HP Recommended

@jarose21

 

Welcome to the HP Support Community.

 

If you insert your old ink, do you still get the error message? If yes, try these steps: https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

 

If no, you could either return the ink cartridge to the store/website you purchased it from or contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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