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indicator lights not coming on

Deskjet 9800
macOS 10.13 High Sierra

Using mac os 10.13 and hooking up my desk jet 9800, the power light on the back comes on but not lights top...  Help, please

HP Support Agent
HP Support Agent
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HP Recommended

indicator lights not coming on



Welcome to HP Community


I have gone through your Post and I understand your concerns


I suggest you perform a printer Reset


- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.


If the issue persists, I suggest you contact HP Support for Printer Upgrade options


Click on this link - and select your Country to get the Contact details for HP Support


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


I Am An HP Employee

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