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tonyeagle
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Message 1 of 2
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injet cartrige error

HP deskjet ink advantage 3785
Microsoft Windows 10 (32-bit)

Moved the printer from UAE to Norway

inc cartridge 652 in UAE ran out

Changed crtrige for HP 304XL recommended in Norway

Printer says incompatible cartrige

Online it says I need to update the firmware to get the computer updated to the correct region and cartrige

I cant do that as the printer will not allow whilst the error shows!

It seems to be a HP construct to force one to buy another printer? or can it be solved somehow bypassing the error to reset the printer

HP online assistant used for hours no use

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HP Support Agent
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Message 2 of 2
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injet cartrige error

@tonyeagle

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

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