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ink cartridge problem

hp 304 tri-colour ink cartridge

hi

wonder if anyone can help ,

I bought a twin set of 304 ink cartridges off ebay , 1 black and 1 tri-colour , 

used the black no problems , come to use the coloured on yesterday and the pink colour isn't working

just the blue and yellow , I did the usual cleaning and setting up of the printer but still no joy, 

so I removed cartridge and gently wiped print head with a tissue and there is only blue and yellow ink 

coming out ?

the packaging says its Malaysia dec 2020 so still in date , how do I get a replacement for the faulty part ?

regards

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Message 2 of 2
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ink cartridge problem

Hi @surfboyz

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand the color ink cartridge you bought is defective and you have already tried the necessary troubleshooting steps.

 

As the ink cartridge is in warranty, please reach out to the HP Support in your region regarding the service options.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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