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dlmarie5 Student
Student
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Message 1 of 2
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ink cartridge

hp photosmart c5580 all in one printer
Microsoft Windows 10 (64-bit)

i have bought the second hp authentic ink cartridge number 74 black that is telling me to install an authentic ink cartridge. i do not know how more authentic it can get, this is the second wasted cartridge and i am getting slightly mad. help

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HP Support Agent
HP Support Agent
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Message 2 of 2
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ink cartridge

@dlmarie5, Welcome to HP Support Community!

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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