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‎03-23-2019 02:09 PM - last edited on ‎03-23-2019 08:57 PM by Retired

HP Recommended

I have found this same "HP Instant Ink cartridges will no longer work after my final billing cycle. I will need to purchase regular cartridges" on the cancellation screen for HP Instant Ink. My preference would be to have a public statement around what this means and not have private chat / direct message. Please define and state what this mean. It appears to mean that HP  will remotely disable my printer from using the ink (specifically HP Instant Ink cartridges) currently inside of it.

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‎03-24-2019 03:10 AM

HP Recommended

Hi @TG_

 

Welcome to the HP Support Community. 

 

Cancellations are effective after the last day of the current billing period. Once your account is cancelled, you will have to replace the Instant Ink cartridges with the regular HP ink cartridges. The HP Instant Ink cartridges are specifically designed for the Instant Ink program and it will not work once the account is cancelled. 

 

You may refer to this document for more information - HP Instant Ink - Cancelling Your HP Instant Ink Service

 

You may also Contact HP in your region. 


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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