cancel
Showing results for 
Search instead for 
Did you mean: 
jennygee
New member
1 0 0 0
Message 1 of 2
48
Flag Post
HP Recommended

inserting new HP cartridge

HP Envy 5032 inkjet

The original Instant Ink start-up cartridges are empty.  I have tried to insert new HP ones, but the printer message says 'only  one set ofinstant ink can be used'.  I have not subscribed to Instant Ink as I can only use a wired connection from printer to PC.  How can I get back to printing again?

1 REPLY 1
Level 13
Level 13
6,139 6,109 492 1,037
Message 2 of 2
25
Flag Post
HP Recommended

inserting new HP cartridge

Hello, 

 

Kindly check if you are again using a new Instant ink ready cartridge.

I'd suggest you to try below steps..

1> Disable the Web-services . Click here to do so https://support.hp.com/in-en/document/c04808536 

2> https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095657/... 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation