Welcome to the HP Support Community. I understand you are not able to connect the printer to the web services. I'd be happy to assist you.
Restart the wireless router, the printer, and the PC
Check if the printer is connected to the Internet.
Restart the web services
Refer to this document to know how to turn it off. Turn on web services as mentioned in this document.
For more info on resolving this issue, kindly refer to this document.
If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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