01-26-2020 10:30 AM
I have an HP Envy 5540 printer which has recently started to give me issues. When I try to print from my laptop (Aspire 5 running Windows 10 S), instead of printing I get an error message that pops up that says User Intervention is required and opens up the troubleshooter. The troubleshooter is not able to find any issues, but the docs stay in my printer queue and don't print. I know there is no issue with the printer itself since I am able to print from my phone/ipad just fine. I have tried uninstalling and reinstalling the printer software on the laptop and that doesn't seem to help. Would appreciate if anyone had a suggestion what else can be the issue.
01-28-2020 04:52 PM
@ltlprint11 A User Intervention Required message displays on the computer, and the printer does not print. The issue might be caused by a printer error condition, corrupted print jobs, or a weak printer wireless connection.
Step 1: Check for blinking lights or error messages
Check the printer control panel for any blinking lights or error messages.
If the printer control panel does not have any blinking lights or error messages, skip to the next step.
If the printer control panel has blinking lights or error messages, clear the error. For additional information for further troubleshooting, go to HP Support, type your printer model, and then search for 'blinking lights' or the specific error message that displays on the printer control panel.
Try to print. If the issues persist, continue to the next step.
Step 2: Run the HP Print and Scan Doctor
Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.
Read and respond to the screens in HP Print and Scan doctor to automatically find and fix any printer problem. After you have finished using HP Print and Scan Doctor, try to print.
If the issues persist, continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD
(By the end of this article all the issues should be resolved)
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