issues with printer preferences

[kylewi]

unable to print in color, whenever i try to access printer preferences i receive the error message.

Function address 0xf87892fc caused a protection fault (exception code 0xe06d7363). 

The application property sheet page(s) may not function properly.  

have tried power cycling the printer and checking all firmware and drivers are up to date. anyone know of a fix for this?

[asmita6658]

Hi @kylewi

Welcome to the HP Support Community. I'd be happy to assist you with the

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[kylewi]

i followed your instructions, i now able to access printer preferences but unable to print in color. the option is no longer there in the preferences menu and when i use another program IE google chrome it says color but still prints in black and white?

[asmita6658]

@kylewi

Access the settings window in Devices and Printers to select settings that apply to all your print jobs.

1) Search Windows for 'printers', then click Devices and Printers in the search results.

2) Right-click the icon for your printer, then click Printer properties.

3) Click the Advanced tab, then click Printing Defaults.

4) Change any settings you want as defaults in the Printing Defaults window, then click OK.

If the issue still persists, check "Restrict color settings" page - 

1) From the printer control panel, press the Wireless button to find the IP address for the printer.

2) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12.

3) On the EWS Home page, click Settings on the top navigation menu.

4) In the left navigation pane, click Copy/Print Settings to expand the list of options, and then click Restrict Color.

Keep me posted 🙂 

[kylewi]

either option you suggested is not there, 

[asmita6658]

@kylewi

Please try creating a new user account and try printing -

1. Tap the Windows icon.

2. Select Settings.

3. Tap Accounts.

4. Select Family & other users.

5. Tap "Add someone else to this PC."

6. Select "I don't have this person's sign-in information."

7. Select "Add a user without a Microsoft account."

8. Enter a username, type the account's password twice, enter a clue and select Next.

9. Tap the Windows icon.

10. Select the User icon at the upper left corner of the Start menu.

11. Select the new user. You'll then sign into your account with your password from step 8.