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‎01-09-2020 02:05 PM

HP Recommended
Product: HP Envy 5010
Operating System: Microsoft Windows 10 (32-bit)

i have just bought the Envy 5010 printer But it will not print any red with the new cartridges that came with it any thing that is supposed to be red is in yellow 

2 REPLIES 2

‎01-12-2020 08:58 AM

HP Recommended

@Paul19581, Welcome to HP Support Community!

 

This could be an issue with the printer hardware or ink cartridges. If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎01-12-2020 09:03 AM

HP Recommended

Hi thanks for the reply but it must of been the cartridges as received first ones in welcome pack and they worked first time 

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