01-09-2020 02:05 PM
i have just bought the Envy 5010 printer But it will not print any red with the new cartridges that came with it any thing that is supposed to be red is in yellow
01-12-2020 08:58 AM
@Paul19581, Welcome to HP Support Community!
This could be an issue with the printer hardware or ink cartridges. If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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