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‎03-27-2020 07:13 AM

HP Recommended
Product: hp deskjet 2620
Operating System: Microsoft Windows 10 (32-bit)

Hi

recently purchased a new printer, it was printing but now its not, when i print from my laptop it says out of paper however it has paper and is all ready to go.

 

Please can you tell me how to change this status on my laptop so i can print

1 person had the same question
1 REPLY 1

‎03-31-2020 04:31 PM

HP Recommended

@Claire-louise
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the paper, and then reload it.
  • Step 2: Clean the paper feed rollers.
  • Step 3: Reset the printer.
  • Step 4: Service the printer.
    Click here: https://support.hp.com/in-en/document/c05379369 to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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