last update firmware for hp officejet 8715

[killkenny]

Actually we were using an HP Officejet K5400.

We are printing on size 100x200mm for special document for production.

This printer is dead and we bought on new HP officejet pro 8715.

When we try to print our label we receive message below :

support error : support nor corresponding (i translate  but it's in french originaly)

It seems that since the printer was updated automatically to last firmware WBP2CN1919BR.

We can not print.

There are no much paramaters to change for the size of the tray.

And i don't know where to always accept to print even if the size is bad.

But finally i would like to return to the original firmware but i don't find how to do it.

This morning we do a semi full reset without success.

I wait your news

Best regards

[sandytechy20]

@killkenny

Welcome to HP support community.

There is no option to roll back firmware.

However, you can customize the paper size while printing.

Refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[killkenny]

Hello,

Thank you very much for your response.

But it's incredible to no be able to recover the firmware before the update.

Should update it again with old version.

Now i'm trying to find only the driver for Windows without all the application and all software.

Or better just the folder with the inf file.

Is it possible to find it ?

Best regards

[sandytechy20]

@killkenny

Yes, try uninstalling the drivers and reinstalling

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[killkenny]

Hello,

This package driver is not valid until Windows server 2012 R2 standard

Best regards

[sandytechy20]

@killkenny

This might require remote access of your computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[killkenny]

Hello,

Good afternoon i come back to you about my problem.

I finally successfully downgrade my printer to the version WBP2CN1848AR

before i was in WBP2CN1919BR

the difficulty was to find the file

Now i restore the printer to origin and we can again test our programm without any problem.

the name of the file is

weber_base_vr2_pp1_WBP2CN1848AR_nbx_signed.ful

😉

Bye

[sandytechy20]

@killkenny

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Please mark the post as an accepted solution so that it benefits several others

Cheers.

[killkenny]

you are speaking about assistance !!!!!!!!

which assistance ?

support by phone not support printer with O.S server

you are writing me that it's not possible to downgrade the firmware.

you are giving very very basic support

we are waiting a better support like this

i cant' accept and validate any solution from the support

Best regards

[sandytechy20]

@killkenny

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Cheers.