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latest HP update to HP 8715 printer won't let me use non-HP ink

HP Officejet Pro 8715 All-In-One printer

I've been successfully using aftermarket ink cartridges in my HP 8715 all in one printer.  The last HP update sent to my printer now produces an error message telling me to replace the defective cartridge.  I've tried everything I can find on the internet but have not found a solution except to pay 4 times as much for Genuine HP ink cartridges.  Can anyone help?  Thanks.  --Roy--

 

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latest HP update to HP 8715 printer won't let me use non-HP ink

Hi @Robarb

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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latest HP update to HP 8715 printer won't let me use non-HP ink

As a follow-up to my above mentioned issue I feel compelled to say that I was skeptical regarding HP's commitment to it's user community.  I was, however, surprised and pleased to find that HP reached out to me personally with an interim resolution and an affirmation that the underlying issue is being addressed.  It's not easy to change my mind but I am now confident that HP will resolve this issue to the satisfaction of all effected users.

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation