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leaking cartridges

hello, i am receiving an error message leaky cartridge.  i'm unable to finish set up process.  also, the solution provided was a message from an employee that a private message was sent.  can someone help, thanks sue

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leaking cartridges



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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