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‎09-20-2017 08:06 AM

HP Recommended
Product: OfficeJet Pro 8600 e-allinone
Operating System: Mac OS X 10.11 El Capitan

Printer is about 4 years old.  Just changed inks (HP inks) and printer would only print in B&W.  I cleaned the printhead and aligned it as well.   Alignment failed, so I cleaned the printhead again.  Black ink leaked onto the paper.  I took out the cartridge and wiped it off but I don't know what to do next.  I am reluctant to remove the printhead to clean it.  Anyone know if it is difficult?  Or why the blank ink is leaking??

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2017 10:46 AM

HP Recommended

While I don't disagree, it might be worth the investment to purchase a new printhead if you just purchased new ink cartridges. I know they're expensive. Additionally, the new printhead comes with a brand new set of ink cartridges.

 

If you do decide to buy a new printer, I suggest purchasing a printer similar to this one in that it has 4 ink cartridges (instead of two: black and tricolor) and a touchscreen control panel. 

 

Good luck! 

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.

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10 REPLIES 10

‎09-20-2017 08:15 AM

HP Recommended

Does an error message accompany the leak?

Removing the printhead is actually very simple, but before you do that, confirm if the printhead or ink cartridge is leaking. If the cartridge is leaking, replace it. If the printhead is leaking, you will need to replace the printhead. I'll await your response.

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
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‎09-20-2017 08:17 AM

HP Recommended

Here are the steps for the alignment issue in entirety.

 

An 'Alignment Unsuccessful' Error Message Displays on the All-in-One

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
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‎09-20-2017 08:42 AM

HP Recommended

Hello , 

 

 

I see that you have tried all the possible troubleshooting. 

 

I'd suggest you to have the Printhead replaced .

 

If your printer is Out Of Warranty, you use the below URL and follow the instructions mentioned in Step# 9 

URL : https://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322914...

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎09-20-2017 09:51 AM

HP Recommended

I changed the black ink to see if it would still be leaking - and it did.  Makes me think I have to clean the printhead.  Or did you mean that I have to REPLACE the printhead?

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‎09-20-2017 09:52 AM - edited ‎09-20-2017 09:53 AM

HP Recommended

Sounds like you need to replace the printhead.

 

Replacing the Printhead for the HP Officejet Pro 8600 e-All-in-One Printer Series

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
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‎09-20-2017 09:52 AM

HP Recommended

I changed the black ink to see if it would still be leaking - and it did.  Makes me think I have to clean the printhead.  Or did you mean that I have to REPLACE the printhead?  There was no error message...

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‎09-20-2017 10:25 AM

HP Recommended

Hello, 

 

I'd suggest you to go for Printhead Replacement .

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎09-20-2017 10:43 AM

HP Recommended

Part #CR322A  a new print head costs $120 at HP.  Cheaper to buy a new printer!

Thanks for your help!!!

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‎09-20-2017 10:46 AM

HP Recommended

Part #CR322A  a new print head costs $120 at HP.  Cheaper to buy a new printer!  Thanks for your help!!!

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