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shopguy
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message hpb87dd66

hp 9010
Microsoft Windows 10 (32-bit)

a message about hp ink is installed but keeps coming up 10 or 20 times.

how can I stop it.

 

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HP Support Agent
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message hpb87dd66

@shopguy, Welcome to the HP Support Community!

 

Are you using the ink cartridges that came with the printer?

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Try re-installing the ink cartridges.

Perform step 3 mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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