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Message 1 of 2
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Flag Post

missing setup cardridge Envy 6220

HP Recommended
envy photo 6220
Microsoft Windows 10 (64-bit)

I received a printer ordered bij Krefel Belgium in a webshop. The setup cardridges are missing. The shop gives me me a cardridge 303 color and black, but the printer ask for the setup cardridges.

How to solve this problem? do i have to send the printer back?

When i registered the printer, there was a date in my account a month before i bougt the printer???? 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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@Lucdp

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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