cancel
Showing results for 
Search instead for 
Did you mean: 
crailcrew
New member
2 1 0 0
Message 1 of 4
83
Flag Post
HP Recommended

Solved!

more than one print and green prints blue

Microsoft Windows 10 (32-bit)

print error.jpg

1st print is green then 2nd print it is blue, if i turn printer off and do again tomorrow the same thing happens, all cartridges have ink , using the hp officejet 7610, i have cleaned and aligned printhead, can ayone help please

3 REPLIES 3
HP Support Agent
HP Support Agent
16,468 16,381 929 1,041
Message 2 of 4
55
Flag Post
HP Recommended

Solved!

more than one print and green prints blue

@crailcrew

 

Welcome to HP support community.

 

Did you make a copy and check if that prints fine?

 

If it copies fine, follow the below steps:

Use an automated tool to clean the printhead

  1. From the Home screen on the printer control panel, touch the Right Arrow (), and then touch Setup ().

  2. Touch Tools, and then touch Clean Printhead. The printer prints a test page after it cleans the printhead.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
crailcrew
New member
2 1 0 0
Message 3 of 4
48
Flag Post
HP Recommended

Solved!

more than one print and green prints blue

when i made a copy it came out blue awell, i have cleaned the printheads and colour looks fine in the report but still printing blue after the 1st print

Reply
0 Kudos
HP Support Agent
HP Support Agent
16,468 16,381 929 1,041
Message 4 of 4
34
Flag Post
HP Recommended

Solved!

more than one print and green prints blue

@crailcrew

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation