01-26-2020 12:46 PM
I have recently purchased/installed an Officejet Pro 8210 on Microsoft Windows [Version 10.0.18363.592].
I am running it using a USB cable connection.
The printer works perfectly, but I am getting multiple requests from Microsoft Windows Update to download the driver.
I now have about 6 successful installations of exactly the same driver, all requested by Windows Update.
How do I stop these requests for updates?
Solved! Go to Solution.
01-29-2020 08:01 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that Windows update is installing the printer multiple times.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you root uninstall the printer and then download and install the full feature software from HP website and check if it helps.
Here is how it is done.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the PC
14.) Download and install the printer software from the below link.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
01-29-2020 08:50 AM
Thanks for the feedback. Under "Programs and Features->HP Printer" there is no program listed. To the best of my knowledge, I did not install any software for this printer. The printer driver more or less installed itself automatically, since it is a USB driver. I very much prefer not to install additional software if it is not necessary.
I have temporarily tried the following fix: I downloaded the Microsoft program 'wushowhide.diagcab'. Using it, I have refused further updates of this driver. If this does not work then I will try your method.
Thanks for the tip about the program 'printui.exe', I had not seen this program before. I will keep it in mind if the problem re-occurs.