cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
61
Flag Post
HP Recommended

my 952xl cartridges are not recognized HP8720

hp8720
Microsoft Windows 7 (64-bit)

I have tried all the steps suggested by hp. everything was working on saturday. then sunday morning nothing was printing, the screen showed all my cartridges were depleted. thankfully I have a full set ready to go (I have genuine HP cartridges refilled at costco). Put them all in, won't accept any on them. have updated all firmware, tried all the suggestions. what can I do. 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
20,752 20,652 1,149 1,240
Message 2 of 2
29
Flag Post
HP Recommended

my 952xl cartridges are not recognized HP8720

@ericabunee

 

Welcome to HP support community.

 

Try the steps mentioned in this HP  document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation