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my Photosmart 6520 won't print black ink. I have tried all the suggested fixes.

hp photosmart 6520
Microsoft Windows 10 (64-bit)

HP PHOTOSMART 6520 printer will not print black ink. I have tried all the suggested solutions: get new cartridge, clean the heads, check the vent, change all the cartridges,  etc., etc., etc.,....Also, there was never an Error Message.

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my Photosmart 6520 won't print black ink. I have tried all the suggested fixes.

@cjames4 Considering, you've done all the relevant steps, this seems like a hardware malfunction and just to confirm, if you've done all of the steps mentioned here: click to verify, and yet the issue persists, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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