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my fax does not load entering faxes

officejet 4636
Microsoft Windows 10 (64-bit)

my printer HP Officejet 4636 receives faxes but does nur load neither print them. It rings but after a while I get a message "failor".

Whats wrong about the service_?

Thanks for an advice about what could the reason for the failor be?  


HP Support Agent
HP Support Agent
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my fax does not load entering faxes



Welcome to the HP Support Community.


Let's run a fax test.


1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the cartridges are installed and that full-size paper is loaded in the input tray before starting the test. 3. On the Fax screen, Ʈick to the right and touch Setup , touch Setup Wizard, and then follow the onscreen instructions. The printer displays the status of the test on the display and prints a report. 4. Review the report. 


Let us know what you see.


Also, use this document for troubleshooting:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!


I am an HP Employee

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