• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2017 01:19 PM - last edited on ‎02-22-2017 01:37 PM by Retired

HP Recommended

 

Problem:

I've been experiencing the same issue...the troubleshooting tool provided by HP does nothing...personally, I will never purchase another HP printer ever...I'm pretty sure this is some intentional "glitch" in the software to burn up ink so I will have to purchase more...there have been a multitude of times in the past few months that I woke up to ten, sometimes twenty pages of the same image (a unicorn), which btw was an image my stepdaughter printed over 6 months ago and randomly prints...no particular pattern time-wise, just spoiradically...the only way to get it to stop is to shutdown the laptop which she uses...it has current/updated anti-virus (WebRoot), and I have scanned numerous times since, also took it to BestBuy GeekSquad to have any malicious code removed...it still prints...the print que is BLANK, but it still prints...**bleep** dude!!!

 

Fix:

Do not EVER PURCHASE HP products!!! (note to self)...unless HP reimburses me for $100 worth of ink...no negotiations!!!

1 REPLY 1

‎02-23-2017 11:42 AM

HP Recommended

 

@HPEnvy4501User

Thank you for posting on the HP Support Forums,

 

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.